Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you're located in the EU, you also have the right to cancel your order within 14 days of receiving it, for any reason and without justification, under EU consumer protection law.

To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging. For hygiene reasons, used bedding and opened sleep masks can only be returned if they're faulty. You'll also need your order number or proof of purchase.

To start a return, contact us at info@somniora.store. We'll review your request and send you instructions on how and where to send your package. Items sent back to us without first requesting a return won't be accepted. Unless your item is faulty or incorrect, return shipping is at your own cost.

Damages and issues
Please inspect your order on delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Refunds
Once we've received and inspected your return, we'll let you know whether your refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. It can take additional time for your bank or card provider to process the refund on their end.

If more than 15 business days have passed since we approved your return and you still haven't received it, contact us at info@somniora.store.

Questions
For any return question, reach us anytime at info@somniora.store.